Privacy Policy | M.NCo Limited UK

01. Data Controller Identity

The Data Controller responsible for your personal information is:

M.NCo Limited

Company Registration Number: 17008116 (Incorporated in England & Wales)

Registered Office: Groby St, Oldham OL8 2AD, Greater Manchester, United Kingdom

Email: mncolimited@hotmail.com | 24/7 Hotline: +447865461285

02. Information We Collect

To provide rapid roadside recovery, nationwide transport quotes, and official invoices, we may collect and process:

Customer Identity & Contact: Full name, telephone/mobile number, email address, and billing address.
Vehicle Data: Vehicle registration number (VRN), make, model, colour, fuel type, mechanical/drivability status, and pre-existing condition photos.
Transit & Location Details: Breakdown location coordinates, street address, destination garage/depot, route mileage, and collection timestamps.
Payment & Settlement Data: Invoice records, payment method (Cash vs Bank Wire settlement amounts), reference numbers, and transaction timestamps. (Note: We do not store raw credit card numbers).

03. Lawful Basis for Processing Data

We only process your personal data where permitted by UK Law under Article 6 of the UK GDPR:

Contractual Necessity

Executing your breakdown recovery request, calculating transport quotes, dispatching flatbed drivers, and issuing invoices.

Legal Obligation

Maintaining official financial accounting records as mandated by HM Revenue & Customs (HMRC) and UK corporate laws.

Legitimate Interests

Safety auditing, vehicle condition logs for insurance claims protection, fraud prevention, and customer care quality.

Consent

Where you voluntarily submit general inquiries or opt-in to SMS dispatch updates regarding your vehicle driver's arrival time.

04. Data Sharing with Third Parties

We never sell, rent, or trade your personal data. We only share operational information with:

Appointed Fleet Drivers & Recovery Operatives: Providing collection locations and contact numbers strictly for the execution of the booked journey.
Insurance & Legal Representatives: In the event of highway incidents, damage investigations, or statutory insurance verifications.
Secure Hosting & Communication Providers: UK/EU cloud hosting servers (Hostinger) and transactional email systems operating under strict data processing agreements.

05. Data Retention Schedules

We retain your personal data only as long as necessary:

Billing & Tax Records: Invoices and payment settlements are retained for 6 years in accordance with UK statutory accounting rules.
Transit Logs & GPS Dispatch: Operational tracking records are archived after completion of the delivery and retained as needed for insurance claim limitation windows.
General Enquiries: Retained for up to 12 months from resolution unless ongoing commercial engagement requires further dialogue.

06. Your Statutory Rights

Under the UK Data Protection Act 2018 and UK GDPR, you have the following rights:

Right of Access

Request a copy of the personal information we hold about you.

Right to Rectification

Request prompt correction of any inaccurate or incomplete records.

Right to Erasure ("To Be Forgotten")

Request deletion of data where legal retention obligations have lapsed.

Right to Restrict or Object

Object to processing based on legitimate interests or request restrictions.

To exercise any of these rights, email our Data Officer at mncolimited@hotmail.com. We respond within one calendar month.

Information Commissioner's Office (ICO)

If you believe our processing of your personal data infringes UK data protection regulations, you have the right to lodge a formal complaint with the UK supervisory authority:

Website: https://ico.org.uk • Helpline: 0303 123 1113

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